Front Office Receptionist - Onsei Wellness (Contract Position)

Join PT Upartners Sukses Bersama as a Front Office Receptionist at Onsei Wellness, a premier destination for holistic health and relaxation in Kabupaten Tangerang, Banten. This is a fantastic opportunity for customer service professionals to be at the heart of our operation, ensuring a seamless and welcoming experience for our guests. At Onsei Wellness, we are dedicated to providing top-notch services and creating a serene atmosphere for our clients.

As a Front Office Receptionist, you will be the first point of contact for our guests, setting the tone for their experience. You will manage check-ins and check-outs, handle reservations, and provide information about our facilities and services. Daily, you will interact with a diverse range of guests, using your excellent communication skills to ensure their needs are met promptly and efficiently.

This role offers a unique chance to work in a vibrant and growing wellness center, where your contributions will directly impact the satisfaction and loyalty of our guests. Join us and be part of a team that values professionalism, creativity, and a commitment to excellence.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and professional welcome.
• Manage check-ins and check-outs, including room assignments and billing.
• Handle reservations and bookings, using our reservation system to ensure accuracy and efficiency.
• Provide information about our facilities, services, and local attractions to enhance the guest experience.
• Coordinate with housekeeping, dining, and other departments to ensure smooth operations.
• Maintain a clean and organized front desk area, ensuring all necessary supplies and documentation are readily available.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Assist with special events and promotions, contributing to the overall success of our wellness center.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front office or receptionist role in the hospitality or wellness industry.
• Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of guests.
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Familiarity with reservation systems and front office software, such as Opera or Cezanne.
• Proficiency in English and Bahasa Indonesia, with the ability to communicate clearly and effectively in both languages.
• Attention to detail, with a commitment to accuracy and efficiency in all tasks.
• Ability to work well under pressure and meet deadlines in a fast-paced environment.
• Enthusiasm and passion for the wellness and hospitality industry.

🛠️ Keahlian

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